Oscar Garcia
IT Field Engineer at Nouria Energy
Solutions Architect · Technical Account Manager · Product Manager
About
I'm a talented troubleshooter, technical explainer (even to the c-suite crowd), and MacOS native with fluency in Windows and Linux.
I'm a rapid learner of software, hardware, and everything in between regardless of complexity, obscurity, or age.
I'm an exemplary writer with thorough documentation skills.
I'm a self-starter always eager for new opportunities.
And I'm a futurist obsessed with the bleeding edge.
Contact
Experience
Jul 2023 - Present - Lead on multi-site deployments of new retail technologies (video wall, cloud HVAC, e-ink pricing, Truck Fleet POS, EV charging, etc).
- Design and implement standardized rollout playbooks adopted by multiple teams, reducing site deployment times.
- Collaborate with vendors and internal engineering to resolve cross-system issues (POS, networking, payment workflows).
- Serve as on-site technical lead for new-to-industry retail locations and act as liaison between operations, IT, and external vendors.
- Produce documentation and post-incident reviews for internal training and process improvement.
- Triage site issues independently and prioritize assigned tickets to ensure timely solutions to issues ranging from critical to trivial.
Jul 2020 - Feb 2023 - Identified and implemented technology upgrades (connected sensors, automation tools) improving production uptime.
- Created and standardized internal technical guides, reducing onboarding time for operators.
- Assisted leadership in evaluating modernization options and integrating new processes into daily workflows.
Jul 2019 - Mar 2020 - Delivered high-efficiency Tier 1 support with first-contact resolution and zero backlog.
- Authored internal KB articles that clarified vendor documentation and prevented recurring support requests.
Samsung Video Wall On-Site Setup and Configuration
Nov 5, 2025Education
Feb 2026 - Jan 2028 Certifications
Skills / Stack
Personal
Outside of work I'm a loving boyfriend, brother, son, and father (to two kitties and a ball python).
I love calisthenics, watching movies with my film club, home labbing, walking, photography, blogging, chilling with friends, reading, watching Youtube, and expanding my Obsidian knowledgebase.
I do some home automation integration consulting on the side and hope to spend my post-AGI future waxing nostalgic on the past, philosophizing about the future, and weighing the pro/cons of merging with the singularity.